Wednesday, April 22nd 2020

To Our Valued Friends and Customers:

These are challenging times for us all, and we hope you are in good spirits and health. As we near the end of our 6th week of closure, we at BMO Centre London wanted to provide an update on our current operations and future plans. 

We remain closed as a result of the Emergency Order by the Ontario Government, ordering that all non-essential businesses close their doors. We appreciate the patience and understanding of our many patrons who have reached out over the past few weeks seeking further information. We are regularly monitoring our email and voicemail activity to ensure we respond to your inquiries as quickly as possible.

As we adapt to these unprecedented circumstances, we’ll continue to serve our community as best we can. However, in order to ensure the continuity of BMO Centre London’s programs and offerings, we’ve made some difficult but necessary decisions surrounding our league/programs and refunds that we’d like to share with you. 

Refunds for all remaining league games and programs will not be issued. As there were only 2-4 weeks remaining in the season, our hope is to honor the games once it is safe to do so. However, we will not be able to provide refunds should this be unattainable. Being a non-profit during a time of such great uncertainty has been a challenge, as any losses in revenue directly result in losses to our programs and leagues. Should we begin issuing partial refunds, in addition to our indefinite closure, this poses a serious risk to the offerings we can provide once we are able to safely reopen. We ask for your understanding in this decision, as we are acting in the best interests of preserving BMO Centre London & its operations for years to come.

Regarding our Summer Adult Leagues: We are not yet certain if we will be able to run the league, as this is dependent on further direction from the Ontario Government and the severity of the COVID-19 pandemic at that time. Please email us at info@bmocentrelondon.com to let us know if wish to enter a team(s); we will contact you if we are able to proceed with the league and will arrange payment at that time. Should the summer league be cancelled as a result, all registered teams will receive a full refund. We will ensure the final decision is announced by June 15th at the latest, as this is the latest date the league could begin and play scheduled games. 

Please know that we are doing everything possible to make the BMO Centre as welcoming and safe as possible for everyone. We thank you for your ongoing support and we will keep you updated on any changes as they occur.

We hope you are all remaining safe and well during this chaotic time and we look forward to serving you again soon. 

With Thanks, 

BMO Centre London Management Team